Refund policy
Return and Refund Policy – Nikiam
At Nikiam, we want you to shop with confidence. That's why we maintain a fair and transparent return policy in accordance with European consumer rights.
Right of Withdrawal (14 days)
Under EU law, you have the right to cancel your order within 14 days of receipt, without having to provide a reason. This applies only to online purchases.
The cancellation request must be made within this period by email: 📩 support@thenikiam.com
Once approved, you will receive instructions on how to return the product free of charge.
Conditions for Returns and Refunds
* The product must be in new condition: no signs of use, damage, or defects.
* If possible, return the product in its original packaging, including labels, manuals, and accessories.
* Please include clear photos of the product in your request so that we can verify its condition.
Return Options
Once your return has been approved, you can choose one of the following options:
* A replacement product of the same type;
* A full refund of the purchase price;
* An alternative product of comparable value;
* A discount code for future purchases.
Return Costs
✅ Free return shipping applies in the following cases:
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Defective, incorrect, or damaged product;
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Return within the 14-day withdrawal period.
Returns made after the stated period or without prior contact will not be accepted.
Important Return Guidelines
Please ship the package via PostNL or another recognized delivery service.
Send the following information by email to support@thenikiam.com:
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A photo of the product inside the box;
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An image of the shipping label on the box;
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The shipping receipt with a clear track & trace code.
Products returned without prior communication or outside the stated guidelines will be sent back to the sender without further notice.
Refund Timeframes
After receiving and approving the returned product, we will process your refund within the following timeframes:
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Credit card: up to 45 business days, depending on the card issuer;
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iDEAL, Bancontact, or other payment methods: within 14 business days.
📩 Questions or need assistance?
Feel free to contact us at support@thenikiam.com
We’re happy to help!